Customer Onboarding Executive
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Key skills for this role
About the Role
Job Title: Customer Onboarding Executive Location: KEZAD (Abu Dhabi), Hybrid Position Overview: We are looking for a proactive and customer-focused Customer Onboarding Executive to join our growing team.
Key Skills for This Role
Full Job Posting
Position Overview
We are looking for a proactive and customer-focused **Customer Onboarding Executive** to join our growing team.
This role will be responsible for ensuring a seamless onboarding experience for new customers, helping them successfully adopt and utilize our platform from the beginning.
The ideal candidate should have **3–4 years of experience in customer onboarding, implementation, customer success, or account management**, preferably within a SaaS environment.
The candidate should be comfortable managing multiple accounts, coordinating with internal teams, and ensuring a positive customer experience throughout the onboarding lifecycle.
1. Customer Onboarding
- Manage the end-to-end onboarding process for new customers
- Conduct onboarding calls, product walkthroughs, and training sessions
- Ensure customers are set up successfully and understand the platform features and functionality
- Guide customers through account configuration, integrations, and implementation steps
2. Customer Relationship Management
- Act as the primary point of contact during the onboarding phase
- Build strong relationships with customers and understand their business requirements
- Ensure a smooth transition from sales to onboarding and then to customer success/account management teams
- Address customer concerns proactively and ensure a positive onboarding experience
3. Product Adoption & Training
- Help customers understand platform capabilities and best practices
- Identify adoption barriers and provide solutions to improve engagement
- Share product updates, feature releases, and usage recommendations with customers
4. Reporting & Process Improvement
- Maintain accurate onboarding records and status updates in CRM systems
- Track onboarding progress, timelines, and customer feedback
- Suggest improvements to onboarding processes, customer communication, and product usability
Candidate Profileexperience
- **3–4 years of relevant experience** in:
- Customer onboarding
- Customer success
- Account management
- SaaS implementation or support roles
- Prior experience in a **SaaS company** is strongly preferred
Skills & Competencies
- Strong communication and interpersonal skills
- Excellent presentation and training abilities
- Ability to manage multiple customers and priorities simultaneously
- Strong problem-solving and stakeholder management skills
- High attention to detail and process orientation
Technical Skills**
- CRM tools (HubSpot, Salesforce, Zoho, etc.)
- Customer support / ticketing systems
- SaaS onboarding workflows and implementation processes
- Comfortable working with product dashboards, reporting tools, and customer data
Personal Attributes
- Customer-centric mindset
- Positive and solution-oriented attitude
- Organized and proactive
- Comfortable working in a fast-paced environment
- Ability to build trust and rapport with customers
Kpis And Success Metrics
- Onboarding completion rate
- Customer satisfaction (CSAT)
- Time-to-value for new customers
- Product adoption rate
- Retention during initial customer lifecycle
Job Type: Permanent
Pay: AED4,500.00 - AED6,500.00 per month
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