Customer Master Data Manager

• Education - Bachelor’s degree in Business, Information Systems, Data Management, Healthcare Administration, Life Sciences, or a related field; equivalent experience may be considered.
• Experience - 5+ years of experience in customer master data management, data governance, data stewardship, commercial operations, CRM data management, or related data operations roles, with direct healthcare or life sciences experience.
• Salesforce.com - Hands-on experience managing customer, account, provider, or patient-related data in Salesforce.com is required.
• Healthcare Data & PHI - Experience working with sensitive patient data, provider data, payer data, PHI, and/or PII in a regulated healthcare environment is required.
• Regulatory Knowledge - Strong working knowledge of HIPAA, HITECH, privacy principles, access controls, audit expectations, and compliant handling of sensitive healthcare data.
• MDM & Governance - Experience with MDM platforms or customer mastering capabilities such as Informatica, Profisee, Verato, Reltio, or similar tools; experience establishing data governance frameworks, data stewardship processes, and data quality metrics.
• Systems & Data Skills - Familiarity with SQL, data warehouses or cloud data platforms such as Snowflake, data cataloging tools such as Collibra, and reporting or analytics tools.
• Commercial Operations - Understanding of provider, account, territory, patient, payer, and healthcare organization data and how it supports commercial execution, reporting, market access, billing, and customer engagement.
• Analytical Ability - Strong analytical, root-cause problem solving, and process improvement skills with high attention to detail.
• Communication- Excellent written and verbal communication skills, with the ability to align technical and business stakeholders and create clarity in ambiguous situations.

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide.

We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match

• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team.

Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program.

By proceeding with our application and submitting your information, you acknowledge that you have read our U.S.

Personnel Privacy Notice and consent to receive email communication from CareDx.

Certain jurisdictions require notice of how we use and protect your personal information.

For more information, please read our Privacy Policy

The U.S.

EEO posters are available here .

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

This is the anticipated base salary range for candidates who will work in Waltham, MA.

The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc.

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units.

CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.