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Customer Loyalty Representative, Bilingual
Lifeline Canada
Remote, CAN
Full-time
Entry · 1+ years experience
Remote
CAD 23.25-24 hourly / hour
Discovered 1 weeks ago
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Join a market leader that makes a difference 24/7!
At Lifeline Canada, we improve the lives of our customers by giving them and their loved one’s peace of mind. At Lifeline, we don’t need employees; we need people…people who share our passion for caring!
What We Do
Lifeline is Canada's #1 medical alarm company. As Canada's leader in the personal response and support services industry, we have been dedicated to helping primarily seniors remain independent in their own homes for the past 50 plus years.
What You Will Do
- As a Customer Loyalty Representative, you will answer calls from existing subscribers, caregivers, and healthcare professionals to retain customers who are looking to cancel their Lifeline Service by using various loyalty/retention techniques. This includes re-educating them about Lifeline services and explain the benefits and features of the product and services.
Location
- This position is fully remote from anywhere in Canada.
Training Schedule
- Monday – Friday, 9am-5pm ET for five (5) weeks.
Working Hours
The nature of our business is such that the Customer Loyalty department operates between 8:00am to 6:00pm ET Monday to Friday. We are currently hiring for this schedule.
Monday – Friday: 10:00 am-6:00 pm ET
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