lever
Customer IT Support Desk Agent
Acronaviation
GBR
Full-time
Entry · 2+ years experience
Onsite
Discovered 3 weeks ago
WindowsUNIXLinuxDockerKubernetesSQL
Free
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WindowsUNIXLinux
Key Skills for This Role
WindowsUNIXLinuxDockerKubernetesSQL
Full Job Posting
- Serve as the first point of contact for IT-related queries and service requests via phone, email, chat, or ticketing systems
- Administer user profiles, permissions, and access rights across Windows, UNIX, and Linux environments
- Provide customer-facing technical support for aviation-related applications, flight data systems, and maintenance management tools
- Troubleshoot and resolve issues related to hardware, software, and networks, ensuring minimal disruption to operational teams
- Support web-based business and operational applications, including secure portals and flight tracking systems
- Assist in basic network troubleshooting and escalate complex connectivity issues as required
- Promote and enforce cybersecurity and data protection standards across aviation IT systems
- Record incidents, resolutions, and change requests within the IT service management system
- Keep customers informed on the progress of requests through professional and effective communication
- Collaborate with other IT teams to improve processes, reduce downtime, and enhance user satisfaction
- Compile timely, comprehensive, and accurate documentation and reports
- Manage multiple priorities while maintaining composure and service quality
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
- 2–3 years of experience in IT support, helpdesk, or customer-facing technical roles
- Proficiency with Windows, UNIX, and Linux operating systems
- Experience supporting web-based applications and enterprise IT environments
- Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies
- Good understanding of cybersecurity and data protection principles
- Experience working with databases and SQL
- Experience working within Docker and Kubernetes environments
- Experience supporting cloud-based technologies
- Strong problem-solving ability and customer service mindset
- Excellent verbal and written communication skills
- Familiarity with scripting languages such as PowerShell, Bash, or Python
- Familiarity with front-end technologies, including JavaScript, jQuery, HTML, and CSS
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