Customer Host Supervisor

Maintaining high visual standards instore.

Supporting with floor moves, mannequin and window displays, and replenishment.

Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.

Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.

Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions.

Holding a good understanding of and ability to communicate to the team the shop’s Key Performance Indicators (KPI).

Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets.

Holding a good understanding of KPIs and communicating to the team. Striving to continuously improve team performance.

Organising and supporting the running of the shop through staff management processes such as Rotageek.

Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.

Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results.

Supporting with motivating and rewarding the team through praise and recognition.

Living our Brand Values and championing these within the team.

Delegating tasks to the team appropriately to ensure the day to day running of the shop.

Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.

Seeking out opportunities to train and develop the team.

Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.

Cascading People Team communications such as Retail Family Gathering to the team.

Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.

Assisting in supervision of stock takes and audits to ensure accurate reconciliation.

Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.

Show good understanding of policies and procedures.

Escalating operational issues and risks to relevant function.

Understanding the Health & Safety and emergency procedures in store and leading and holding responsibility for these during management absence.

Supporting visits from internal stakeholders with a professional approach.

Holding responsibility for efficient and accurate ship from store and Click + Collect processes.

Assisting with stocktake and audits to ensure accurate reconciliation.

Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.

Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.