Customer Host - Ely - 12 month FTC

We need

A Customer Host for our branch in Ely, Cambridgeshire .

£15,033–£18,373 a year on a full-time contract, plus benefits.

Send in your application by 14th March 2014 .

You’ll be the first person customers see when they walk into a branch. You’ll find out what they need and point them in the right direction. And you’ll help them manage their money by referring them onto colleagues.

You don’t need any direct experience in Financial Services – you might have helped customers in another job, like retail.

You’ll need to be:

Able to talk to and handle lots of different types of people and get a conversation going in any situation. From answering a simple question to handling a complex problem, you’ll stay enthusiastic, calm and polite

Able to build rapport quickly with customers and spot opportunities to suit or better their financial needs

Curious about Financial Services and be able to understand and explain complicated information to our customers so that they can understand it

Enthusiastic about working as part of a team. You’ll sometimes work on your own, but you’ll mostly work with colleagues, supporting each other to help our customers

Working in the branch, you’ll have the confidence to talk to people as soon as they walk through the door. You’ll then need to ask the right questions, find out what they need help with and point them in the right direction.

Our branches are always busy, so you’ll have to be organised and be able to work quickly while still giving the best customer service. You’ll need to know the ins and outs of all our products and services and how to work our computer systems and processes, but we’ll train you in that.

If you put a lot in, it’s only fair you should get a lot out and we’re not afraid of giving you praise when you’ve done well. So if you help us do the right thing for our customers, we’ll help further your career at Nationwide. As well as your salary, there’s life assurance, a pension and a recognition and rewards scheme. We think Nationwide’s a great place to work.

At Nationwide we don’t have shareholders, we’re here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we’re known for being open, honest and trustworthy.

We’re also the World’s largest Building Society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors but we need good people to help us do it. People who understand what we believe in and have the talent and drive to keep us successful.