indeed

Customer Focused Project Coordinator

Brookstone Windows & Doors

Cambridge, CAN

Full Time

Mid

Onsite

4 days ago

Project CoordinationSalesforceCustomer ServiceSchedulingInventory ManagementCommunication

Free

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Key skills for this role

Project CoordinationSalesforceCustomer Service

We’re looking for a highly organized, detail focused, and customer obsessed Project Coordinator to join our Cambridge branch.
You enjoy keeping projects moving, communicating clearly, and making sure customers and internal teams always know what comes next.

Coordinate customer projects from measure through installation and post install follow up.
Track project milestones in Salesforce and take action when projects are delayed or stalled.
Schedule measure, installation, and service appointments.
Maintain the branch installation calendar in coordination with the General Manager.
Ensure project files, measurements, materials, and installation details are complete and organized.
Keep customers informed of timelines, appointments, and next steps.
Receive product deliveries, verify orders, and coordinate required installation and service materials.
Complete post install administration, including customer follow ups, installer labour invoices, financing documents, and payment updates.
Coordinate service appointments and replacement materials with General Manager guidance.
Communicate risks, discrepancies, and customer concerns to the General Manager when additional support is required.

Customer focused, professional, and confident communicating with a variety of people.
Highly organized and able to manage multiple projects, deadlines, and priorities.
Detail focused, with a strong commitment to accuracy and quality.
Proactive and comfortable taking action to keep work moving.
Accountable and reliable, with strong follow through.
Comfortable learning and using project management and customer service technology.
Able to balance urgency with thoughtful decision making in a fast paced environment.
Industry experience is an asset but is not required, we will provide training.
Valid Class G driver’s license.
Currently and immediately eligible to work in Canada.

Permanent, full time position with company paid benefits.
Career growth opportunities within a growing company.
Support from senior management and access to modern technology.
The opportunity to take ownership, make decisions, and have a meaningful impact.
A fun, fast paced, and team focused work environment.
Your birthday off with pay!

Brookstone Windows & Doors is a customer obsessed and growth oriented company committed to combining technology, operational excellence, and genuine care to deliver an exceptional experience.