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Customer-Facing Line Cook
Soul & Smoke
Chicago, USA
Full-time
Mid · 2+ years experience
Onsite
USD 17-26 hourly / hour
Discovered 1 weeks ago
Free
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- Set up and stock stations daily with necessary food and supplies.
- Prepare food items by cutting, chopping, mixing, smoking, grilling, sautéing, and other cooking methods according to specified recipes and standards.
- Maintain cleanliness that complies with food sanitation requirements by properly handling food and ensuring correct storage.
- Perform inventory checks, line checks, complete food storage and meat count logs as required.
- Prep and send out dine-in, to-go, and catering-sized orders in a fast-paced setting.
- Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times.
- Wash and put away dishes.
- Take customer orders at the counter and over the phone, double-check orders before giving them to customers.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledge and resolve any customer issues and complaints.
- Gain knowledge of all our products and services with the ability to answer questions accurately.
- Provide customer and other feedback to the Soul & Smoke team - verbally and via Slack messages.
- Must have the ability to work evenings and weekends and be flexible when necessary.
- 2 years of line/prep experience - some fine dining and/or expediting experience preferred.
- Servsafe and Chicago food manager certificate, Allergen and Basset certificates.
- Reliable and timely.
- Strong and positive communication and relations with customers and coworkers.
- Attention to detail - organized and efficient.
- Ability to stay calm and make good decisions under pressure.
- Professional and proactive.
- Sense of teamwork and urgency.
- Ability to work autonomously and as part of a team.
- Flexibility and adaptability! As a growing small business, we are evolving and refining.
- Ability to walk/stand for extended periods and lift up to 50 pounds.
- Ability to work autonomously and as part of a team.
- JOB TYPE: Full-time preferred, including evening and weekend availability.
- PAY: Base hourly rate starting at $17, plus additional pooled revenue share of $4-6 per hour.
- BENEFITS: Staff meals are provided each shift, plus dining and catering discounts. Accrued paid leave. Health and dental, Aflac, and retirement plans are available for full-time employees after 90 days.
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