Customer Experience Specialist (Temporary/Firearms)

• Greet every customer with eye contact and smile in your authentic way

• Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them

• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer

• Ensure customers have an extraordinary experience while shopping

• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

• Candidates must be at least 21 to be considered for the position.

• All applicants tentatively selected for this position will be required to submit to a urinalysis to screen for illegal drug use (including marijuana) prior to appointment, as well as random drug screening.

• Appointment to this position will be contingent upon the successful completion of a favorable background check, to include a Tier 1 (NACI) Federal investigation.

• Previous experience with Inventory Control procedures preferred.

• Prior knowledge and experience with firearms preferred.

• Understanding of ATF laws and regulations.

• Able to learn and adapt to current technology needs.

• Able to think quickly on the spot to answer customer questions.

• Able to take initiative.

• Able to share brand knowledge.

• Excellent attention to detail

• Willing to cross-train and work in other areas of the store, as needed

• Must possess a welcoming and helpful attitude toward customers and other team members

• Excellent communication skills

• Basic computer skills

• 12 months Retail experience preferred