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Customer Experience Specialist
Müller's Solutions
Riyadh, KSA
Onsite
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Müller’s Solutions is looking for an experienced Customer Experience Specialist to analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpoints
Requirements
Bachelor’s degree in Computer Science, Engineering, or a related field.
4+ years of professional experience in Customer Experience (CX).
Strong understanding of customer journey mapping and customer experience methodologies.
Experience
identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints.
Ability to analyze the end-to-end customer journey, from initial product/service engagement through the customer lifecycle.
Experience
collaborating with cross-functional teams including Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance.
Strong ability to collect, monitor, and analyze customer feedback and CX metrics.
Experience
translating customer insights into actionable recommendations and process improvements.
Ability to identify operational issues affecting customer experience, including pre-sales, post-sales, billing, installation, and service processes.
Experience
working with technology teams to improve digital customer journeys, including websites and self-service applications.
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