Customer Experience Specialist

Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.

Support and engage with our customers with their global business travel requirements

Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.

Exceed customer expectations e when managing bookings, queries and requests.

Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate

Stay up-to-date with new features and product launches in Perk - there are lots so be prepared for some serious innovation!

Have great communication skills, fluency in English, both written and spoken is essential.

Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.

Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.

Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.

Are great problem solvers. Since we don’t always have immediate answers, you should relish the process of discovering them.

Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.

Embody our values, add to our company culture and are passionate about travel.

Are comfortable with an office based environment and have shift flexibility.

Native or fluent level of English.

Experience in a customer facing role whether that be retail or call centre environment.

Experience supporting customers via email, live chat, and phone are a benefit.

Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit.

Office based in our Birmingham City Centre office 5 days / week

Working hours are on a rotational basis between 8am - 7pm

Weekly working hours will be 37.5

You will be required to work 1 weekend in every 7 weeks

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

All official communication from Perk will always come from email addresses ending in @ perk.com or @ externalperk.com , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security@perk.com , and we will confirm whether it is legitimate.