Customer Experience Service Designer
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This job will be a mid-level key contributor in the Experiences Center of Excellence (COE) that supports the implementation of the Customer Experience (CX) vision in close coordination with the User Experience (UX). The Customer Experience Service Designer will partner with CX Strategy, Customer Insights, UX, Product Management, Business Process Management (BPM) and other cross-functional teams to influence and drive execution of the experience design model across all customer touchpoints (internal and external) across all channels. The person in this role will work on complex experience design initiatives, delivering detailed customer insights through various service design frameworks. This role will become a go-to expert deeply familiar with our end-to-end customer journeys, their interconnectedness across experiences, and the impact of internal operations on external experiences. This role will support shorter-term / initiative-level roadmap planning and execution, contributing to shaping the approach of designing and developing a holistic view of key experiences and interactions across the customer ecosystem to support Delta Dental's enterprise strategic priorities.
About Delta Dental
Not-for-profit national association representing 39 independent dental insurers and coordinating coverage across the United States.
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