Customer Experience Representative - YQB (Part time)

Position summary

Key responsibilities

• Follow all Customer Experience procedures;
• Welcome passengers at the airport and assist them with the check-in process;
• Answer customer inquiries and provide detailed information about flights and services;
• Manage flight reservations and itinerary changes;
• Resolve baggage-related issues and coordinate baggage claims;
• Conduct post-flight follow-up to ensure customer satisfaction;
• Collaborate with ground operations teams to resolve operational issues affecting customers;
• Prepare for the upcoming day's operations;
• Ensure compliance with all safety and customer service standards.
• Please note that this job description outlines the primary responsibilities of the position. Due to the hybrid nature of the role, the employee may also be required to perform other related duties, including Ramp Agent responsibilities , as assigned by their supervisor or a member of the management team.

Required qualifications