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Customer Experience Representative - South Bend Airport
National Car Rental
South Bend, UAE
Full Time
Entry
Onsite
4 weeks ago
Customer ServiceSalesCommunicationProblem SolvingDriving
Free
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Customer ServiceSalesCommunication
About the Role
Enterprise Mobility is hiring a Customer Experience Representative for the National/Alamo brand at South Bend Airport. You will provide superior customer service, facilitate the rental process, answer calls, and assist with vehicle returns.
Key Skills for This Role
Customer ServiceSalesCommunicationProblem SolvingDriving
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions
- Use Company approved sales and service techniques to determine customer needs and offer optional products
- Answer incoming calls for reservations, rate quotes, and general questions
- Place outgoing calls for callback management
- Assist to assess condition of rental upon return
Requirements
- Must be at least 18 years old
- Must be authorized to work in the United States
- High School Diploma or G.E.D.
- Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Valid driver's license with no more than 2 moving violations and/or at fault accidents in the past 2 years
- No drug or alcohol related convictions on driving record in the past 5 years
Full Job Posting
Overview
- Enterprise Mobility operates the Enterprise Rent A Car, National Car Rental, and Alamo car rental brands.
- The National/Alamo brand has an exciting opportunity for a Customer Experience Representative (CXR).
- This position pays $20.67 / hour plus bonus opportunities and is located at the South Bend Airport (SBN).
We Offer
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities
- Perform miscellaneous and backup duties job related duties as assigned
- Maintain a regular and reliable level of attendance and punctuality
Qualifications
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship
- High School Diploma or G.E.D. required
- Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid driver's license with no more than 2 moving violations and/or at fault accidents in the past 2 years
- No drug or alcohol related convictions on driving record in the past 5 years
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