oracle
Customer Experience Representative I
Legrand
West Hartford, USA
Full-time
Entry · 0+ years experience
Hybrid
Discovered 2 weeks ago
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At a Glance
Legrand has an exciting opportunity for a Customer Service Representative based at our West Hartford, CT facility. In this role, you will answer customer inquiries and complaints, process orders, research and resolve requests, and use product knowledge to improve sales and maintain customer satisfaction. The role maintains ongoing relationships with customers, sales staff, distribution, purchasing, manufacturing, and marketing.
What Will You Do?
Use professional written and verbal communication to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs.
Processes orders received by email, telephone, fax, EDI, and/or through personal customer contact. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Performs backend order maintenance to ensure efficient order processing.
Resolves routine and basic problems and communicates solutions or requested information to the customer.
Research and obtain resolution of a variety of customer inquiries. Serve as a communication link between customers and sales staff to ensure responsiveness.
Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
Uses a customer relationship application or database to record activities and research product information.
Track order activity and alert appropriate staff of any potential delivery problems. Perform backend order maintenance to ensure efficient processing.
Foster open communication internally and externally and champion creative change to improve processing and service levels.
Complete specific product and departmental training to develop and enhance product knowledge and understanding of processes, procedures, and protocols. Provide guidance and assistance to new or less experienced staff. Document procedures as required.
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