Customer Experience Representative (French Bilingual)

• Responsible for staying current on all platforms used to conduct sales and order placement. • Provides retailers with support for their online activities. • Embraces change and applies new training knowledge regularly. • Achieves proficiency with company policies and marketing programs around promotions, freight policy, product information. • Supplies information to customers about orders, delivery, product availability, pricing, and promotions. • Communicates with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability. • Maintains accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues. • Exhibits flexibility and creativity to meet customer experience expectations. • Obtains and evaluates relevant information to handle inquiries and complaints and either resolve customer issues or properly escalate. • Consistently delivers excellent customer service over the phone and in writing. • Demonstrates emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth. • Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries. • Prioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines. • Performs other duties as assigned.

• Minimum of 2 years' customer contact center experience preferred. • Strong customer service focus • Demonstrated ability to prioritize and perform multiple tasks. • Good organizational skills; detail oriented; self-starter • Excellent verbal, written and telephone communication skills. • Advanced knowledge of Windows, MS Office Suite, and browser use required. • Demonstrated ability to multi-task with keyboarding and phone required. • Must be able to work in a team environment. • Ability to work occasional overtime is needed. • Effective problem-solving skills • Ability to aggregate substantial amounts of information to apply to customer interactions

Physical Requirements • Prolonged periods of sitting at a desk working on a computer • Ability to lift up to 15 lbs. occasionally (e.g. files, boxes of documents) • Frequent use of hands and fingers for typing, writing, and handling documents. • Visual activity required for reviewing documents, spreadsheets, and computer screens. • Occasional standing, walking, and reaching within the office environment. • Ability to travel as needed