Customer Experience Representative (Contract)

The ideal candidate will have the following skills and experience:

• Fluency in English (verbal and written).
• A post-secondary education.
• Proficiency in digital applications, including Windows, Microsoft Word, Excel, Outlook, and CRM systems.
• At least a years' experience in a customer service, sales, or retail role.
• Excellent verbal and written communication skills with a keen attention to detail.
• Strong active listening skills and professional phone etiquette, with the ability to provide clear, accurate, and customer-focused support.

The following skills and experience are considered an asset and will enhance a candidate’s application:

• Experience in certification, education, or high-stakes examinations is an asset.
• Background in customer service, sales support, or as a Client Service Representative.
• Experience in a sales-focused customer service environment with the ability to identify opportunities to upsell products and services.
• Familiarity with CRM systems and practices.
• Bilingualism in English and French is considered an asset.

The ideal candidate will have the following skills and experience:

• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Demonstrate/maintain empathy, patience, and composure while engaging with customers in challenging situations
• Enthusiastic and self-motivated with a passion for sales and customer satisfaction.

Established in 1995, FP Canada is a national not-for-profit education, certification and professional oversight organization working in the public interest.

FP Canada is dedicated to championing better financial wellness for all Canadians by leading the advancement of professional financial planning in Canada.

Learn more at FPCanada.ca.

FP Canada employs over 80 people, and our office is located in downtown Toronto.

This is a full-time contract position working 5 days per week, during core business hours, with some flexibility required.

We offer a hybrid-work model, requiring at a minimum, two days a week (40%) on average, of employees’ time be spent in the office.

We are committed to wellness and a healthy work environment for our employees.

You will earn a competitive annual salary, paid vacation and personal days, and you will enjoy our comprehensive employee benefits, professional development opportunities, flexible work arrangements and regular social events.

Our Commitment to Inclusion and Diversity

FP Canada values inclusion and diversity, and different perspectives and experiences; and we are committed to working towards an inclusive and diverse organization, reflective of Canada’s population.

We encourage candidates who identify in traditionally underrepresented communities (women, racialized persons, indigenous persons, LGBTQ2S+ and persons with disabilities) to apply.

FP Canada is committed to ensuring equal access and participation for people with disabilities in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).

FP Canada will provide accommodation on request throughout the recruitment, selection and/or assessment process for applicants with disabilities.

If you require accommodation, please inform our Human Resources Department at careers@fpcanada.ca.

additional information

This posting is for an existing vacancy within our organization.

Salary based on experience, ranging from $50,000 to $55,000.

FP Canada uses AI‑enabled tools to support parts of the recruitment process, including screening and assessing applications.

These tools help ensure consistency and efficiency in evaluating candidates; however, all final hiring decisions are made by human reviewers.

If you have questions about how AI is used in our hiring process, please contact our Human Resources Department at careers@fpcanada.ca.

Applications will be accepted until September 29, 2026.

We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.