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Customer Experience Representative
Rentokil Initial
Concord, CAN
Full-time
Entry · 1+ years experience
Onsite
CAD 43000-45750 yearly / year
Discovered 3 weeks ago
Microsoft Office
Free
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Microsoft Office
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Microsoft Office
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Work hours: 8 am - 5 pm EST
The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:
Maintaining strong customer relationships by handling questions and concerns with speed
and professionalism
Receiving and placing customer service telephone calls, completing web forms and responding to emails
Entering and processing orders for new and existing customers
Investigating issues and resolving customer complaints
Updating and managing customer databases
Actively promoting Terminix products and services
Monitoring the route and status of field technicians to coordinate and prioritize their schedule
Relaying work orders, messages, and information to and from technicians and field management
Constantly improving results by adhering to a philosophy of service excellence, and following business processes
Providing an outstanding customer experience to all customers
Available to work as required based on customer needs
Performing other duties
Requirements
- Persuasive communication skills and lots of personality!
- Sales oriented, has the ability to identify sales opportunities within a service environment
- Energetic, positive and self motivated
- Naturally empathetic, with the ability to build a strong rapport
- Excellent communication skills - both verbal and written
- Professional demeanor, stellar phone etiquette
- Able to perform successfully in a high paced, results-oriented environment
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