Customer Experience Program Manager

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
• OR equivalent experience.

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
• Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
• 3+ years of experience in program management, product management, engineering, or technical operations
• Hands-on experience with AI/ML systems, LLMs, or AI-powered products (e.g., copilots, automation tools, RAG systems)
• Familiarity with agentic AI concepts such as multi-agent orchestration, prompt design, and AI workflows
• Experience driving end-to-end delivery of complex, cross-functional initiatives
• Strong understanding of cloud platforms (preferably Azure) and support operations
• Experience using data and metrics to drive decisions and measure impact
• Experience in support engineering, SRE, or ITSM environments
• Knowledge of AI evaluation frameworks, telemetry, and experimentation practices
• Experience working with global, distributed engineering and customer-facing teams
• Strong executive communication and storytelling skills

Customer Experience Program Mgmt IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.