Customer Experience Process Expert 1 1

Define global KPIs (e.g., touchless rate, event resolution time, cycle time, cost-to-serve) and standard reporting definitions.

Analyze cross-regional performance trends to identify systemic issues, root causes, and improvement opportunities.

Lead continuous improvement initiatives that increase automation, reduce manual effort, and improve service reliability.

Support development of training materials, playbooks, and communications to enable adoption of new processes and tools.

Partner with regional teams to drive readiness, deployment, and sustained adoption of standardized ways of working.

Reinforce a culture of standardization, accountability, and continuous improvement across the O2C community.

Bachelor’s degree in Business, Supply Chain, Operations Management, or a related field.

10+ years Customer Experience, Order to Cash, or related roles, with global or multi-region process leadership.

5+ years of experience leading or coordinating global process improvement or governance initiatives.

Extensive hands-on experience with SAP Order-to-Cash modules in a global context.

Knowledge of Lubrizol’s global product portfolio and international regulatory environments.

Experience working in a highly matrixed, multinational organization.

Lean, Six Sigma, or APICS certification.

Minimal travel may be required for training or meetings. Any travel requirements will be communicated in advance and will adhere to company travel policies.

Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You. For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions—from engine oils, performance coatings, and skincare to medical devices and plumbing systems —are powered by the expertise, passion, and commitment of people like you. We tackle the world’s toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world—brought to life by science and, most importantly, delivered by you. Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future. We win because of you. Let’s build the future together.

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