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Customer Experience Partner - SCM
Maersk
Mumbai, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered 2 weeks ago
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Role Overview
The SCM Customer Experience Partner is responsible for delivering an exceptional end-to-end customer experience by proactively managing supply chain operations, ensuring seamless coordination between internal stakeholders, vendors, and customers. This role serves as the single point of contact for assigned accounts, focusing on performance management, process improvement, and continuous value creation for the customer.
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Position Summary
The SCM Customer Experience Partner is responsible for delivering an exceptional end-to-end customer experience by proactively managing supply chain operations, ensuring seamless coordination between internal stakeholders, vendors, and customers. This role serves as the single point of contact for assigned accounts, focusing on performance management, process improvement, and continuous value creation for the customer.
1. Customer Relationship & Communication
Serve as the primary point of contact for all operational and service-related matters for assigned SCM customers.
Build and maintain strong, collaborative relationships with customer stakeholders.
Provide timely updates and visibility on shipments, exceptions, and performance metrics.
Manage customer escalations with a proactive and solution-oriented approach.
2. Operational Execution
Coordinate end-to-end supply chain activities including order management, shipment planning, documentation, and delivery execution.
Collaborate with origin/destination teams, warehouses, carriers, and customs brokers to ensure service reliability.
Monitor KPI adherence such as On-Time Delivery (OTD), lead time compliance, and cost efficiency.
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