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Customer Experience Manager PT
Michaels Stores
Airdrie, CAN
Part Time
Mid
Onsite
Today
Customer ServiceRetail ManagementInventory ManagementCash HandlingTraining and CoachingCommunication
Free
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Customer ServiceRetail ManagementInventory Management
About the Role
Michaels Stores is hiring a part-time Customer Experience Manager in Airdrie, AB. You will lead front-end operations, deliver customer-centric service, manage omnichannel processes, and assist with store recovery.
Key Skills for This Role
Customer ServiceRetail ManagementInventory ManagementCash HandlingTraining and CoachingCommunication
Responsibilities
- Deliver a customer centric shopping experience by managing and delivering effective front end operations and expectations
- Lead the omnichannel processes
- Maintain store recovery standards to deliver Brand Promises
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures and Company programs
- Ensure all front end policies and procedures are followed; achieve KPIs and manage team to achieve their role KPIs
- Plan and lead the execution of class and in store events in accordance with Company programs
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes including Return to Vendor and Advance Shipping Notice activities
- Assist with onboarding of new Team Members
- Train, observe, and coach the customer experience team; participate in performance management
- Serve as Manager on Duty
Requirements
- Retail management experience preferred
Full Job Posting
Overview
- Store AIRDRIE, AB
- Deliver a customer centric shopping experience by managing and delivering effective front end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Responsibilities
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
Preferred Knowledge/Skills/Abilities
- Retail management experience preferred
Physical Requirements / Work Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include n
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