Customer Experience Coordinator at TalkingParents — Fort Walton Beach, USA | Base Career

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Product Location : Northwest Florida

Work Arrangement : Onsite only.

Remote and hybrid work arrangements are not available for this position.

What will you do?

As a Customer Experience Coordinator, you will support customers through written communication, electronic support tickets, account inquiries, billing questions, troubleshooting needs, records requests, and other service-related issues.

This role requires strong written communication, sound judgment, patience, attention to detail, and the ability to help customers who may be frustrated, emotional, or unfamiliar with technology.

You will use approved systems, resources, and AI-supported efficiency tools to work accurately and efficiently while maintaining confidentiality, human judgment, and company standards.

This position is ideal for someone who is curious, thorough, calm under pressure, and committed to helping customers feel heard, supported, and clearly informed.

How you’ll make an impact

This role directly supports the customer experience by helping customers navigate sensitive situations, understand available options, and resolve issues with clarity and care.

Your work helps build trust by ensuring customers receive accurate information, consistent support, and thoughtful communication, even when the answer is difficult or a company policy must be upheld.

You will also support internal team success by identifying trends, asking strong questions, using available resources, escalating concerns appropriately, and contributing to a culture of accountability, empathy, curiosity, and continuous improvement.

Position Responsibilities

Respond to customer emails, support tickets, account inquiries, billing questions, and service concerns with accuracy, professionalism, empathy, and clarity.
Communicate clearly with customers who may have limited comfort using mobile devices, apps, web apps, browsers, or online account tools.
Explain troubleshooting steps in simple written instructions, using patience and mindfulness to help customers feel supported and informed.
Use approved AI-supported efficiency tools, internal resources, and customer context to improve response quality, consistency, and efficiency.

Must be able to work Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour break, with flexibility to adjust hours when needed to support team or customer needs.
High school diploma, G.E.D., trade/vocational certificate, or equivalent required.
Prior customer service experience required, such as call center, retail, reception, administrative support, hospitality, or similar customer-facing work.
Strong written communication skills with the ability to explain technical or process-based information to non-technical customers.
Familiarity with mobile devices, apps, web apps, browser navigation, email, and basic digital troubleshooting.
Comfortable learning and using multiple systems, internal tools, knowledge resources, and approved AI-supported efficiency tools.
Strong attention to detail, accuracy, follow-through, and ownership.
Ability to stay calm, professional, and productive during difficult customer interactions.
Ability to communicate with empathy while maintaining boundaries, policies, and company standards.
Strong problem-solving skills with the ability to review context, follow logic, identify gaps, and ask thoughtful questions.
Curious, resourceful, and willing to seek understanding before making assumptions.
Able to work independently, manage assigned tasks, and complete work without direct supervision.
Collaborative, adaptable, proactive, and open to feedback and continuous improvement.
Experience with Microsoft Office programs, including Outlook, Excel, Word, and OneNote, preferred.
Must be able to lift up to 50 pounds as needed for role-related tasks.
Must possess a valid driver’s license and reliable transportation.

NOTE TO APPLICANTS: Salary or wages listed on Indeed.com or TheLadders.com are not based on actual data for this job listing.

The salary ranges that any third party provides with the listing on their websites are based on their own salary calculators and are not accurate for the Northwest Florida area.

*Candidate(s) who are offered a position will be required to successfully pass a pre-employment background check and drug screening.

*TalkingParents is an Equal Opportunity Employer

Customer Experience Coordinator

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Full Job Posting

Product Location : Northwest Florida

Position Responsibilities

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Position Requirements

*MUST PASS DRUG TEST

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