Customer Experience Associate

Saalt empowers people to care for their periods in a healthy and sustainable way.

We do this by creating high-performance products and stigma-breaking branding that engage customers and communities, pioneering the way to bring sustainable, clean period care to the mainstream consumer.

Saalt invests in women and communities across the globe through period care donations, and by funding scholarships and life skills training to change generations.

As a certified B Corp, we strive to be the change we seek in the world, conduct business knowing that people and planet matter and aspire to use business as a force for good to benefit all.

We create modern reusable period care without the toxins, the chemicals, and the wrappers you throw away every month.

We commit to do more with less, make deliberate choices about our bodies, and believe everyone should know what their cervix is.

Our growing team is based in beautiful Boise, Idaho. www.saalt.com

The Challenge: Saalt seeks a Customer Experience Associate to serve as the first point of contact for Saalt customers across email, SMS, and social channels.

Also known as a Saalt Coach, the CX Associate will provide pre-purchase education to help customers shop with confidence, troubleshoot order and shipping issues, and provide post-purchase product education and assistance.

The goal: help people find their period bliss!

• Become an expert in menstrual cups/discs, leakproof underwear, reusable period care, and menstrual health (you didn’t think you were going to read that in a job description today!)
• Respond to customer inquiries by email, SMS, and social media with warmth, accuracy, and speed, bringing Saalt's mission and values into every conversation
• Help customers choose the right cup, disc, or leakproof underwear for their body and flow, including sizing and fit guidance for first-time users
• Provide clear, accessible product guidance without judgment
• Process orders, exchanges, returns, and claims under Saalt's 90-Day Bliss Guarantee