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Customer Experience Associate
BasmaTech Incubator
Abu Dhabi, UAE
Full Time
Entry
1 weeks ago
Customer ServiceCommunicationProblem SolvingMicrosoft OfficeCRM
Free
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Customer ServiceCommunicationProblem Solving
About the Role
BasmaTech Incubator is hiring a Customer Experience Associate to handle customer inquiries via phone, email, and live chat. The role is open to fresh graduates with no experience required, offering training and career growth opportunities.
Key Skills for This Role
Customer ServiceCommunicationProblem SolvingMicrosoft OfficeCRM
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Deliver outstanding customer support and resolve issues efficiently
- Process customer requests and maintain accurate records
- Track customer feedback and identify service improvement opportunities
- Build strong customer relationships to enhance satisfaction and loyalty
- Collaborate with internal teams to ensure a seamless customer experience
Requirements
- Excellent communication and interpersonal skills
- Strong problem solving and critical thinking abilities
- Basic knowledge of Microsoft Office and CRM systems is a plus
- Positive attitude with a customer first mindset
Full Job Posting
Job Overview
- Create amazing customer experiences every day.
- Fresh graduates welcome; no experience needed; immediate start available.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Deliver outstanding customer support and resolve issues efficiently.
- Process customer requests and maintain accurate records.
- Track customer feedback and identify service improvement opportunities.
- Build strong customer relationships to enhance satisfaction and loyalty.
- Collaborate with internal teams to ensure a seamless customer experience.
Who We're Looking For
- Fresh graduates and entry level candidates welcome.
- Excellent communication and interpersonal skills.
- Strong problem solving and critical thinking abilities.
- Basic knowledge of Microsoft Office and CRM systems is a plus.
- Positive attitude with a customer first mindset.
- Eager to learn and grow in customer success and support.
Why Join Us?
- Competitive salary and employee benefits.
- Comprehensive training and mentorship.
- Fast career growth opportunities.
- Friendly, inclusive and collaborative work environment.
- Hands on experience in customer success and business operations.
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