Customer Experience Analyst

Conduct end user and other stakeholder qualitative interviews.

Map and analyse priority customer journeys; Identify pain points and improvement opportunities.

Collaborate with cross-functional teams to support delivery of customer experience initiatives.

Assist in implementing CX roadmap initiatives and tracking progress.

Support the wider Customer Experience & Insights team in the delivery of projects.

Priority Deliverables – First 12 months:

Support mapping and documentation of at least three priority customer journeys.

Contribute to Customer Working Groups and governance forums.

Assist in the implementation and success of improvement activities.

The role requires a motivated practitioner that is naturally curious and values the ability to solve complex business problems which will champion the needs of our end users and distribution partners. We are looking for someone with:

2+ years in customer experience, service design, research, or related roles.

Strong experience in stakeholder interviewing, focus group moderation and other qualitative techniques.

Understanding of journey mapping and customer experience principles.

Strong attention to detail and ability to manage multiple priorities.

Excellent communication and stakeholder engagement skills.

A solid comprehension of basic AI tools (e.g. Copilot) and willingness to utilise AI in order to achieve gains that improve efficiencies and accuracy in outputs.

Bring your curiosity, passion for customers, and problem-solving mindset to Milwaukee. Apply now and make your mark.