Customer Experience Agent - Arabic Speaker
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Key skills for this role
About the Role
Driven Properties seeks an Arabic-speaking Customer Experience Associate to handle inbound enquiries via phone, WhatsApp, and email. You will qualify leads, update CRM, and ensure premium service.
Key Skills for This Role
Responsibilities
- Handle inbound customer enquiries via phone, WhatsApp, email, and other communication channels
- Deliver an exceptional customer experience by responding professionally and within established SLAs
- Qualify customer enquiries and route them to the appropriate sales, leasing, or support teams
- Accurately update and maintain customer information within the CRM system
- Resolve customer enquiries and complaints or escalate complex cases where required
- Follow up with clients to ensure timely resolution and a positive customer experience
- Work closely with internal departments including Sales, Listings, Marketing, Conveyancing, and Operations
- Support customer satisfaction initiatives and maintain Driven's premium service standards
- Assist with administrative tasks and customer follow ups as required
Requirements
- Fluent in both Arabic and English (spoken and written)
- Previous experience in a Customer Experience, Customer Service, Contact Centre, or Call Centre environment
- Experience handling both phone and digital channels (WhatsApp, email, live chat, etc.)
- Excellent communication and interpersonal skills
- Strong problem solving abilities with a customer first mindset
- Comfortable using CRM systems and Microsoft Office
- Able to work in a fast paced environment and manage multiple priorities
- Experience within the real estate industry is an advantage but not essential
Full Job Posting
Role Overview
- We are looking for a professional and customer focused Arabic Speaking Customer Experience Associate to join our Customer Experience team.
- As the first point of contact for our clients, you will manage inbound customer enquiries across phone, WhatsApp, email, and other digital channels.
- You will work closely with our brokerage and operations teams to ensure enquiries are handled efficiently.
Key Responsibilities
- Handle inbound customer enquiries via phone, WhatsApp, email, and other communication channels.
- Deliver an exceptional customer experience by responding professionally and within established service level agreements (SLAs).
- Qualify customer enquiries and route them to the appropriate sales, leasing, or support teams.
- Accurately update and maintain customer information within the CRM system.
- Resolve customer enquiries and complaints or escalate complex cases where required.
- Follow up with clients to ensure timely resolution and a positive customer experience.
- Work closely with internal departments including Sales, Listings, Marketing, Conveyancing, and Operations.
- Support customer satisfaction initiatives and maintain Driven's premium service standards.
- Assist with administrative tasks and customer follow ups as required.
Requirements
- Fluent in both Arabic and English (spoken and written) – this is a mandatory requirement.
- Previous experience in a Customer Experience, Customer Service, Contact Centre, or Call Centre environment.
- Experience handling both phone and digital channels (WhatsApp, email, live chat, etc.).
- Excellent communication and interpersonal skills.
- Strong problem solving abilities with a customer first mindset.
- Comfortable using CRM systems and Microsoft Office.
- Able to work in a fast paced environment and manage multiple priorities.
- Experience within the real estate industry is an advantage but not essential.
Benefits
- Competitive salary.
- Medical insurance, employment visa, and flight allowance.
- Career progression within a rapidly growing business.
- Work alongside an innovative leadership team.
- Access to industry leading technology and systems.
- Be part of the only Forbes Global Properties affiliated brokerage in the Middle East.
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