Customer Experience Agent - Accent Group

Deliver exceptional customer service across multiple digital support channels.

Respond to customer enquiries promptly while maintaining high customer satisfaction (CSAT) results.

Assist customers with orders, freight tracking, returns and general account enquiries.

Resolve stock, product and promotional enquiries across multiple brands.

Process day-to-day operational requests from both internal and external stakeholders.

Adapt your communication style to suit different brands, products and customer audiences.

Identify opportunities to improve processes and customer experiences.

Share customer insights and feedback with the wider business to help drive continuous improvement.

Previous customer service experience, ideally within retail, wholesale or eCommerce.

A genuine passion for delivering outstanding customer experiences.

Excellent written and verbal communication skills.

Strong organisational skills with the ability to manage multiple priorities.

Proficiency across the Microsoft Office Suite.

A proactive, solutions-focused mindset with a "Make It Happen" attitude.

Someone who enjoys working collaboratively in a fast-paced team environment.

Generous 40% staff discount across Accent Group's portfolio of brands.

Opportunity to work with Australia's leading footwear and lifestyle retailer.