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Customer Experience & Admissions Executive

Hala Dahbour Management Consulting Firm
Dubai, UAE
Full Time
Mid
Onsite
1 months ago
SalesCustomer ServiceCommunicationCRM SoftwareLead ConversionOrganization
Free

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About the Company

  • Our client is a leading sports education and development organisation in Dubai.
  • Recognised for delivering premium coaching programmes and exceptional participant experiences across schools and academies.
  • Positively impacts lives of thousands of students by fostering confidence, discipline, wellbeing, and lifelong passion for sport.
  • Official UAE licensing partner of one of the world's most prestigious football clubs.

Job Summary

  • A confident, customer focused professional with a strong sales mindset.
  • Ability to convert inquiries into registrations through clear communication and consistent follow up.
  • Organised, proactive, and comfortable handling high volumes of calls.
  • Delivers warm and professional front desk experience.
  • Builds trust with parents, presents programs confidently, and takes ownership of full admissions journey.

Customer Inquiries & Sales Support

  • Act as primary point of contact for all inbound calls, WhatsApp messages, emails, and walk in inquiries.
  • Deliver warm, confident, and professional customer experience.
  • Proactively convert inquiries into trial bookings and registrations through timely, persuasive outbound calls.
  • Conduct outbound follow ups with new leads, trial participants, and existing members.
  • Clearly present academy programs, schedules, fees, and policies.
  • Build trust and long term relationships with parents.
  • Address questions, concerns, and objections with empathy and solution oriented communication.

Admissions & Conversions

  • Actively convert inquiries into trial sessions and confirmed registrations.
  • Manage and follow up on leads with consistency and urgency until conversion or clear closure.
  • Coordinate trial scheduling and registrations in collaboration with operations and coaching teams.

Reception & Front Desk Duties

  • Support basic administrative and operational tasks including inventory ordering and tracking, data entry, and document management.
  • Coordinate closely with Operations team on schedules, trial lists, registrations, and daily front desk requirements.
  • Assist with internal communication to ensure accurate information flow.
  • Maintain organised records and ensure all front desk documentation is accurate and up to date.

Must Haves

  • Previous experience in customer service, sales support, reception, or call based roles.
  • Excellent verbal and written communication skills in English.
  • Highly proficient in digital tools including CRM platforms, Excel, Google Sheets, Google Forms, Gmail, and WhatsApp Business.
  • Confident and comfortable handling high volumes of inbound and outbound calls.
  • Strong interpersonal skills with ability to build trust and rapport quickly.
  • Customer first mindset with solid problem solving ability.
  • Highly organized, detail oriented, and reliable in follow up and record keeping.
  • Clear, confident, and professional phone manner.
  • Ability to multitask, prioritize, and remain calm under pressure.
  • Strong sales awareness with ability to convert without being aggressive.
  • Professional appearance, attitude, and conduct at all times.

What You Get

  • UAE employment visa.
  • Medical insurance.
  • Annual leave & flight allowance.
  • Complimentary access to Barca Academy, NBA programs, RG & camps for employees’ children.

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