Customer Engineer

You’re customer and data-obsessed. You have 3+ years working in a technical customer-facing role (Sales/Customer Engineering, Solutions Architect, Technical Account Management) in addition to your overall experience.

You are genuinely curious about your customers and their challenges working with data

You are comfortable meeting with stakeholders and finding creative solutions to address their pain

You mirror our core data persona’s technical capabilities. You are fluent in SQL and Python. You have familiarity with the data tooling ecosystem (traditional BI, cloud data warehouses, semantic layers, etc.) and are curious about the role of AI in data (bonus if you have experience with it directly!).

You are excited to learn and build something new. You welcome opportunities to be creative, design and run experiments and are comfortable sharing wins, losses, and learnings.

You are an effective communicator & advisor. You work well with technical stakeholders (internal & external) to gather/deliver feedback, share timelines, and drive progress. You are comfortable asking for help when you need it.

You are a strategic problem solver. You are able to break down complex, ambiguous opportunities into discrete, actionable hypotheses to test with minimal overhead.

Based in SF and excited to work in office 2 days per week or based in PST timezone

If you want to learn more about the Customer team, what we do, and how we work, please check out our team page!

In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.

The on-target-earnings (base + variable) for this role is: $166,000 - $205,000.

The OTE range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the OTE range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.

By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.

Hex Technologies uses AI-assisted tools as part of our application review process, including for resume screening and fraud detection. These tools help our team evaluate applications and verify applicant information. All AI-generated recommendations are reviewed by a member of our recruiting team before any hiring decision is made. No application is automatically rejected based solely on an AI tool's output.