Customer Engineer

Lead technical discovery calls to understand the prospect's AI/ML architecture, use cases, and requirements

Develop expertise in OpenRouter’s products and solutions, and how they can be leveraged to solve business problems

Assess technical fit, including API integration, model requirements, data residency needs, and compliance requirements

Design and deliver customized product demonstrations showcasing OpenRouter's capabilities for prospects’ specific use cases

Create demos to showcase OpenRouter and manage proof-of-concept environments

Partner with AEs throughout the sales cycle from discovery through close. Respond to proposals and technical questions from customers. Present at customer meetings, QBRs, and executive briefings

Address technical objections and competitive positioning and support contract negotiations on technical terms, SLAs, and implementation timelines

Provide feedback to the Product and Engineering teams on feature requests, competitive gaps, and market requirements. Contribute to product roadmap prioritization based on customer needs

Stay current on AI/ML trends and competitive landscape

5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms

Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure

Excellent presentation skills with the ability to explain complex technical concepts to varied audiences. Strong problem-solving skills and ability to architect solutions under pressure.

Customer-first mindset with genuine desire to help customers succeed

Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms is a plus