Customer Engagement SME

Work closely with customers, development teams, customer engagement groups, and agreements subject matter experts to ensure the engagement and agreement strategy aligns with business, technical, and operational requirements.

Facilitate discussions to clarify requirements, policy constraints, and dependencies affecting proposed solution selection and content, including if an agreement is required.

Proactively identify opportunities to simplify, standardize, and optimize the customer engagement and agreements workflow—whether through automation, template refinement, guidance updates, or eliminating redundant steps.

Recommend and implement process improvements that reduce handoff delays, strengthen accuracy, or improve customer understanding.

Help shape future engagement and agreements capabilities (e.g., governance, templates, metrics, automation) as the program matures.

Maintain up-to-date internal guidance, SOPs, templates, and reference materials.

Ensure engagement and agreements processes are well-documented, discoverable, and easy for new team members to follow.

Track and report agreements workload, trends, and throughput to leadership as it becomes established.

Forward-thinking: You anticipate future needs and recommend solutions before they become issues.

Collaborative: You’re comfortable bringing people together and driving clarity among multiple stakeholders.

Analytical: You connect customer needs, policy constraints, and technical realities to select the right agreement path.

Self-directed: You take ownership of tasks, communicate proactively, and follow through consistently.

Adaptable: You perform both leadership tasks and hands-on execution with equal comfort.

At Improvix Technologies, we don’t just deliver IT solutions — we deliver mission success. Our teams support critical government programs by building secure, innovative, and scalable technology that enables agencies to operate more efficiently and securely.

We believe great technology starts with great people. That’s why we invest in our employees’ growth, well-being, and long-term success.

Our benefits include:

Competitive compensation and performance-based incentives

401(k) with company match

Threeweeks of paid annual leavethat increases with tenure

Comprehensive medical, dental, and vision insurance

Life insurance and disability coverage

Transit and commuting benefits

Professional development and paid training opportunities

At Improvix, you’ll join a collaborative, mission-focused environment where your expertise drives meaningful impact.

Improvix Technologies, Inc. is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Improvix is committed to providing reasonable accommodations to qualified individuals with disabilities during the application and employment process. If you require assistance or accommodation, please contact our Human Resources team.

In accordance with applicable laws and regulations, Improvix Technologies will not discharge or otherwise discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.