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Virtual-5, US
Sonepar Management Group (SMG) supports our Sonepar brands (i.e. operating companies) in the US through a shared services model. These services include, but are not limited to: human resources, finance, digital enterprise, supply chain, vendor relations, marketing, legal, and communications. The SMG teams enable our brands to do business in their local regions while taking advantage of the scale and collective resources of a global enterprise. SMG fosters an inclusive and supportive culture. We offer leadership and development programs to help you reach your career goals. Our associates share in our collective achievements, and we firmly believe that Sonepar is “Powered by Difference.” By driving technology and innovation, enabling paths to success, and caring about our people and their families, we have built a workplace where you can build a fulfilling career.
Sonepar is seeking a Customer Engagement Manager to support our growing Data Center business. This unique role combines customer relationship management, strategic outreach, CRM excellence, AI-enabled engagement, and event coordination to help strengthen relationships with some of the industry's most important customers.
You'll partner closely with Data Center Sales leadership and business development teams to build meaningful customer connections, improve stakeholder visibility, and create engagement strategies that drive business growth.
If you're highly organized, relationship-oriented, and excited about using technology and AI to improve customer engagement, we'd love to hear from you.
Develop and maintain customer contact databases and organizational maps for key target accounts
Identify decision makers and influencers within customer organizations
Support the sales team by helping create stronger connections across customer accounts
Skip the repetitive application forms
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Execute proactive outreach strategies to increase customer access and engagement
Schedule meetings and facilitate introductions between customers and the sales team
Support account engagement plans across targeted data center customers
Plan customer engagement activities surrounding trade shows and industry events
Coordinate customer meetings, invitations, agendas, and follow-up actions
Help maximize the return on investment from key industry events
Drive adoption of AI tools that enhance customer engagement and operational efficiency
Identify opportunities to automate processes and improve productivity
Help train and support users on AI-enabled solutions
Ensure CRM data accuracy and consistent engagement tracking
Develop reporting and workflows that provide visibility into customer activity
Deliver insights that help sales leadership make informed decisions
Experience in customer engagement, account management, business development, sales operations, customer success, or related fields
Strong relationship-building and communication skills
Experience working with CRM platforms such as Salesforce, Dynamics, HubSpot, or similar systems
Ability to coordinate multiple projects, meetings, and customer-facing activities simultaneously
Interest in emerging AI technologies and digital enablement tools
Strong organizational and follow-through skills
Experience supporting executive-level customer interactions preferred
Knowledge of the data center, technology, electrical distribution, construction, or related industries is a plus
Get to know us on LinkedIn , Facebook , Instagram and Youtube and learn how we’re “Powering Progress for Future Generations.”
Learn more about us and our Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com .
Global leader in B2B distribution of electrical products and services.
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