successfactors
Customer Energy Program Advisor
Southern California Edison
Irwindale, USA
Full-time
Senior · 7+ years experience
Hybrid
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Responsibilities
- Leads the implementation of customer programs and services, focusing on delivering maximum customer benefits, regulatory compliance and operational efficiency.
- Communicates emerging program trends and developments to leadership and senior individual contributors.
- Interprets program reports and dashboards and reviews customer feedback to address red flags, ensure timely escalation and identify opportunities for improvement.
- Leads program-related activities with internal teams, external vendors, and/or stakeholders to ensure seamless integration of customer programs and services with utility operations and customer engagement.
- Responsible for operational and regulatory compliance requirements including reporting obligations and adherence to standard practices and protocols.
- Evaluates key program efficiency metrics and cost effectiveness reports to develop and implement improvements and communicate to stakeholders.
- Applies knowledge of industry trends and best practices and fosters collaboration for the advancement of programs.
- Serves as a subject matter expert for all program-related topics, including development & delivery of training.
- Leads engagement activities to promote program-related information at outreach events.
- A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
Minimum Qualifications
- Seven or more years of experience in a customer service, corporate, administrative, or analytical role supporting business operations.
- Two or more years experience providing customer program, service or project support.
- Preferred Qualifications
- Experience managing contracts, vendor or aggregator relationships, service-level performance, budgets, purchase orders, invoices, settlements, and deliverable tracking.
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