Customer Enablement Manager

The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success.

As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform.

You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence.

Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.

Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones.

Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations.

Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps.

Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes.

Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness.