Customer Enablement Delivery Manager

Work closely with the Digital CX and Product teams to bring the right helpful guides and tutorials directly inside our software.

Build a seamless digital customer experience where customers get the exact training they need, right when they get stuck in the platform.

Track how well our automated and digital training programs are actually working.

Look at the data to prove that customers who engage with our digital learning pathways open fewer support tickets and use the platform more often.

In this role, you will help shape our digital and in-app enablement strategy. If we are rolling out a software update or a highly complex compliance feature, you act as the digital readiness guide to ensure we deploy automated training to our customers in the right way. You will partner with the Product team to ensure the digital customer enablement approach prevents spikes in support calls and customer frustration for new rollouts.

Bachelor’s degree or four or more years of work experience.

Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

Scaled Education Experience: A strong background in building digital customer academies, automated learning journeys, and on-demand content.

Business & Revenue Focus: A clear understanding of how scaled customer education directly reduces support costs, drives product adoption, and improves customer retention.

Digital Adoption Tools: Experience building in-app guides, pop-ups, and walkthroughs using digital adoption platforms (e.g., Pendo, WalkMe, or similar software).

Data-Driven Problem Solving: The ability to look at product usage data and support tickets to figure out exactly where customers are getting stuck, and then give enablement recommendations and build an automated training solution to fix it.

Cross-Functional Collaboration: Proven ability to work closely with Product, Support, and Customer Success teams to drive a blended learning experience.

Experience working in a Product-Led Growth (PLG) or Tech-Touch Customer Success environment.

Deep knowledge of Customer Learning Management Systems (LMS) like Skilljar, Docebo, or Absorb.

Background in instructional design specifically for B2B SaaS or complex hardware/IoT products.

Experience utilizing customer health scoring and telemetry data to trigger automated learning emails or in-app messaging.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.