Customer Education Manager

About MaintainX

What You’ll Do

• Own a key segment of the MaintainX curriculum, including defining the knowledge and skills that customers need to be successful in their role and mapping it to content that will drive outcomes.
• Conduct continuous research into your learning audience to stay current on their motivations to learn and any skill-related changes in their professional world.
• Use models such as ADDIE and SAM to develop instructional content that helps customers adopt behaviours that will make successful in the role, both inside and outside of the MaintainX platform.
• Design and execute a content maintenance strategy for your segment of the curriculum, calibrated to the product roadmap and measured customer impact.
• Develop a content distribution plan for your segment of the curriculum that goes beyond the customer academy, leveraging channels such as help documentation, in-app guidance, and marketing collateral to get your content in front of customers when and where they need it.