Customer Education Manager, Implementation

Own tiered post-sales launch support for new graphing accounts - including dedicated onboarding sessions, product guidance, and admin support

Serve as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activation

Lead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switch

Set up and customize templates for new Graphing customers

Develop customized onboarding resources by user type, skill level, and product area (e.g., quick-start guides, training decks, video walkthroughs)

Create plug-and-play templates and setup assets that reduce time-to-value for every new Graphing user

Scale effective onboarding across all accounts

Build standardized resources for CSMs to support effective onboarding like plug and play training decks and email templates

Partner with CSMs to support effective Graphing launch onsites, where applicable

3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS company