Customer Education Manager

Proven experience creating videos and digital training at scale, along with courses, supporting documentation, and other learning content.

Experience owning customer education, training, enablement, or a similar program.

Strong understanding of how people learn software.

Excellent ability to turn complex topics into clear, practical learning.

Experience with an LMS, knowledge base, or learning platform.

Proven ability to create a scalable education system, including structure, templates, and workflows.

Demonstrated ability to use AI to create on-brand learning material that meets customers’ needs.

Strong project management and organizational skills.

Excellent writing and communication skills.

Comfortable using data to measure and improve results.

SaaS experience is a plus.

Background in hotel sales and/or events is a plus.

You’ll build a customer education program that:

Teaches customers quickly.

Helps them become self-sufficient.

Keeps them learning as Event Temple evolves and proves it with data.

You’ll have significant ownership and autonomy. We’re looking for someone who can figure things out, focus on what will have the biggest impact, and execute quickly.

Benefits

Friendly co-workers.

Work From Home/Remote.

Health and dental benefits.

Casual dress code.

Competitive compensation.

Building a company and being a part of a success story

The opportunity to have a meaningful impact on a growing product.

Salary range: $80,000–$100,000 CAD (the final range will be defined based on the experience and skills required for the position).

We do not offer relocation support for this position.