Customer Due Diligence Officer

Experience and Skills Required

• Keen interest in and aptitude for due diligence, safer gambling, risk assessment and customer interaction.
• Applicants should have previous work experience within the betting industry.
• Ability to accurately identify and analyse different types of risk and escalate them when necessary in a clear and timely manner.
• Capable of managing a diverse workload and triaging numerous tasks. Ensuring incoming queries are dealt with accurately and in a timely manner.
• Enjoy working in a fast paced environment delivering to tight deadlines and able to handle pressure.
• Attention to detail and an eye for accuracy.
• Strong problem-solving and decision-making skills
• Flexible, resilient and reactive to change.
• Excellent communication and writing skills.
• Confidence to carry out telephone interactions as times handling sensitive contacts where empathy and a non-judgmental approach is essential.
• Strong administrative skills and diligent approach to casework.
• Previous experience in Due Diligence or Safer Gambling roles preferred. Knowledge and experience of Gambling Commission regulations is preferred.
• Ability to work as a team or independently.
• Strong interpersonal skills and ability to build rapport with customers an internal stakeholders.

Company