Customer Development Intern - eCommerce

Main Responsibilities

• Nurturing Customer Relationships
• Insights & Learning: Help the Hill's team and our retail partners by gathering and looking into sales analytics, sharing helpful observations along the way.
• Connecting with Others: Assist in building internal and external networks within retail accounts, helping to keep everyone engaged and aligned on business plans that ultimately deliver against sales objectives..
• Customer Support: Act as an accessible point of contact for routine customer inquiries as you gradually grow into a knowledgeable product expert.
• Team & Operations Support
• Data & Analytics: Help the wider Customer Development team by pulling together weekly updates from a variety of interesting sources, such as retailer data, websites, price scraping tools, and internal reports.
• Promotional Reviews: Assist the team in looking at how past promotions and events performed so we can learn what works best for the future.
• Market Observations: Learn to spot areas for improvement across the core sales and marketing principals and collaborate on ideas to help close those gaps.
• Digital Shelf Optimisation: Help track leading performance measures like out of stock rate, search rankings, content and product visibility for key eCommerce customers.
• Essential Administration: Keep our daily operations running smoothly by assisting with administrative tasks like invoices, new line forms, promotional nominations, and price files.
• System Champion: Become the team’s planning and forecasting expert using the Atlas system. You will learn to comfortably navigate the system to help track sales progress and commercial spending.
• Teamwork & Collaboration
• Meetings: Join and contribute to internal and customer meetings whenever the opportunity arises.
• Project Support: Practice your communication skills by helping to coordinate and guide various ad-hoc projects across the team.
• Cross-Functional Exposure: Seize the opportunity to work alongside Marketing, Finance, Customer Service, and Logistics, gaining a well-rounded view of how a business grows together.
• Event Support: Lend a helping hand at trade shows and key consumer events from time to time.

Key Competencies

Travel Requirements

• Joining the team for national sales meetings 2 to 3 times a year.
• Attending occasional customer meetings as needed (UK based).
• Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. #LI-On-site