Customer Delivery Manager

Produce and report performance metrics to internal and external stakeholders

Hold quarterly business reviews with clients

Participate in internal evaluations of new products or services being considered for the roadmap

Establish and cultivate strong relationships with senior executives across different business units within our customers’ organizations

Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps, and help solve critical issues across the organization

Represent and advocate for our customers during internal conversations

Operate in a fast-paced environment, juggling priorities of multiple internal and external constituencies

Work on a variety of initiatives with customers including, but not limited to, product partnerships, distribution, and commercial partnerships

Leverage our tooling to ensure all customer data is updated, visible to the organization, and actionable

Use customer performance metrics to convey the value of our product and the contribution of Finix’s capabilities to customer goals

Uncover opportunities to help our customers unlock revenue growth and impact to their businesses

Consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities.

Comfortable traveling to visit customers onsite attend industry trade shows, and host customers in our SF office

Excited to pursue revenue retention and customer health targets that will make our company successful

Self-motivated — Able to be proactive and flourish with minimal guidance within uncertain and ambiguous environments

A strong verbal and written communicator