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Customer Delivery Driver Team Manager - Wetherill Park Customer Fulfilment Centre
Coles Group Limited
Wetherill Park, AUS
Full-time
Mid
Onsite
Discovered 1 weeks ago
Free
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This role will require you to work a flexible roster including weekends.
You will also:
Lead and drive a highly customer-focused culture across CFC customer delivery operations
Manage the transport & customer delivery team within CFC operations
Collaborate with other Coles business units to ensure CFC customer delivery operations are positioned to enable online sales growth
Execute the strategy implementation plan, to achieve ecommerce & operations objectives
Contribute to the development/definition of the organisational strategies & plans, within Customer Fulfilment Centre & Spoke operation
Be a champion for safety and lead an operational safety-first culture
Create and drive a highly customer-focused culture across the site
Create and drive a high-performance culture through communicating performance objectives, empowering direct reports and supporting team members to achieve their career and development goals
Collaborate and influence key stakeholders across central operations and transformation teams to ensure change strategy alignment
Find ways to support continuous improvement initiatives of the site providing insight to key stakeholders
Full Job Posting
Customer Delivery Driver Team Manager - Wetherill Park Customer Fulfilment Centre
We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.
About the team
Lead and manage the operational success of our Customer Fulfilment Centre's (CFC) last mile operations. Responsible for coordinating the operations of a substantial CFC customer delivery team in execution to achieve Cole’s ecommerce KPIs for safety, customer experience, cost, fulfilment and delivery. Oversee process compliance to drive safety and operational process improvement and collaborate with internal departments, state transport management and 3PL transport providers to ensure seamless end to end delivery operations.
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