Customer Data Consultant

Axonify

Toronto, CAN

Full Time

Senior

Hybrid

3 days ago

SQLPythonRPower BIData AnalysisBusiness Intelligence

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About the Role

Axonify is hiring a Customer Data Consultant to partner with customers on data analytics, business value analysis, and API integrations. The role blends consulting, data analytics, and technical problem solving to help customers maximize the impact of their frontline programs.

Key Skills for This Role

SQLPythonRPower BIData AnalysisBusiness Intelligence

Responsibilities

Partner with customers to understand their business questions and data needs through structured discovery conversations.
Scope, prioritize, and execute Custom Data Requests by translating ambiguous business questions into clear, actionable analytical deliverables.
Own the end to end lifecycle of customer data requests, from intake and scoping through delivery and stakeholder presentations.
Build and maintain reusable queries, templates, and frameworks that accelerate delivery across common customer data scenarios.
Lead the Business Value Analysis (BVA) process end to end—from data gathering and statistical analysis to executive ready storytelling that quantifies program ROI.
Connect Axonify program outcomes to measurable business impact, including reduced turnover, improved compliance, and increased sales performance.
Develop scalable Business Value Analysis methodologies and analytical standards that can be consistently applied across the customer portfolio.
Collaborate with Customer Success Managers to identify Business Value Analysis opportunities throughout the customer lifecycle.
Lead the technical onboarding and integration of enterprise customers, guiding them from API discovery through successful production launch.
Serve as the primary technical point of contact for customer development teams, troubleshooting API integrations, authentication issues, and payload mismatches.
Architect customized API solutions that align customer workflows with Axonify's product capabilities while supporting long term scalability.
Design and build internal tools and automations that streamline data workflows, reduce manual effort, and enable scalable delivery of customer insights.

Requirements

Bachelor's degree in Business, Finance, Business Analysis, or a related field.
5+ years of experience in data analysis, business intelligence, systems analysis, or business analysis, ideally within a SaaS environment.
Proven ability to conduct customer facing discovery conversations and translate business questions into analytical scopes.
Strong proficiency in SQL for querying and analyzing relational databases or data warehouses.
Proficiency in Python or R with practical experience applying statistical methods to business problems.
Expertise with analytics and reporting tools, particularly Power BI.
Experience building Business Value Analyses and ROI models that connect program data to executive level business outcomes.
Experience building internal tools or automation solutions that improve operational efficiency.
Advanced proficiency with Excel or Google Sheets. Experience with Google AppScript is considered a strong asset.
Exceptional communication skills with the ability to translate complex data into clear strategic insights for non technical stakeholders.
A strong consulting mindset with experience managing multiple customer engagements simultaneously.

Full Job Posting

The Role

The Customer Data Consultant is a key member of Axonify's Customer Solutions team, serving as the primary resource for customers looking to unlock the full value of their Axonify data.
This role blends customer consulting, data analytics, technical problem solving, and business storytelling.

What You'll Build

Partner with customers to understand their business questions and data needs through structured discovery conversations.
Scope, prioritize, and execute Custom Data Requests by translating ambiguous business questions into clear, actionable analytical deliverables.
Own the end to end lifecycle of customer data requests, from intake and scoping through delivery and stakeholder presentations.
Build and maintain reusable queries, templates, and frameworks that accelerate delivery across common customer data scenarios.
Lead the Business Value Analysis (BVA) process end to end—from data gathering and statistical analysis to executive ready storytelling that quantifies program ROI.
Connect Axonify program outcomes to measurable business impact, including reduced turnover, improved compliance, and increased sales performance.
Develop scalable Business Value Analysis methodologies and analytical standards that can be consistently applied across the customer portfolio.
Collaborate with Customer Success Managers to identify Business Value Analysis opportunities throughout the customer lifecycle, including onboarding, Quarterly Business Reviews, renewals, and expansions.
Lead the technical onboarding and integration of enterprise customers, guiding them from API discovery through successful production launch.
Serve as the primary technical point of contact for customer development teams, troubleshooting API integrations, authentication issues, and payload mismatches.
Architect customized API solutions that align customer workflows with Axonify's product capabilities while supporting long term scalability.
Design and build internal tools and automations that streamline data workflows, reduce manual effort, and enable scalable delivery of customer insights.

What You'll Bring

Bachelor's degree in Business, Finance, Business Analysis, or a related field.
5+ years of experience in data analysis, business intelligence, systems analysis, or business analysis, ideally within a SaaS environment.
Proven ability to conduct customer facing discovery conversations and translate business questions into analytical scopes.
Strong proficiency in SQL for querying and analyzing relational databases or data warehouses.
Proficiency in Python or R with practical experience applying statistical methods to business problems.
Expertise with analytics and reporting tools, particularly Power BI.
Experience building Business Value Analyses and ROI models that connect program data to executive level business outcomes.
Experience building internal tools or automation solutions that improve operational efficiency.
Advanced proficiency with Excel or Google Sheets. Experience with Google AppScript is considered a strong asset.
Exceptional communication skills with the ability to translate complex data into clear strategic insights for non technical stakeholders.
A strong consulting mindset with experience managing multiple customer engagements simultaneously.

Work Location

This role is open to candidates who are located in, and authorized to work in, Canada.
For our hybrid employees, we embrace a hybrid flexible work environment. Most days, you choose the location that best supports your work—your home office or our Waterloo or Toronto offices.
On Wednesdays, Axonifers within commuting distance come together for Work from Work Wednesdays—a day designed for collaboration, connection, and meaningful in person moments.

Competitive Compensation

The estimated base salary range for this role is CAD 103,000 CAD 128,000 CAD 153,000 CAD for candidates based in Canada.
This range reflects growth from building capability in the role to fully excelling over time, with most new hires joining near the midpoint.

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