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Customer Data Consultant

Axonify Inc.
Toronto, CAN
Full Time
Mid
3 days ago
SQLPythonRPower BIExcelGoogle Sheets
Free

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The Role

  • The Customer Data Consultant is a key member of Axonify's Customer Solutions team, serving as the primary resource for customers looking to unlock the full value of their Axonify data.
  • You'll partner directly with customers to answer complex business questions, lead analytical engagements, deliver executive ready insights, and build scalable solutions.
  • This role blends customer consulting, data analytics, technical problem solving, and business storytelling.

What You’ll Build

  • Partner with customers to understand their business questions and data needs through structured discovery conversations.
  • Scope, prioritize, and execute Custom Data Requests by translating ambiguous business questions into clear, actionable analytical deliverables.
  • Own the end to end lifecycle of customer data requests, from intake and scoping through delivery and stakeholder presentations.
  • Build and maintain reusable queries, templates, and frameworks that accelerate delivery across common customer data scenarios.
  • Lead the Business Value Analysis (BVA) process end to end—from data gathering and statistical analysis to executive ready storytelling that quantifies program ROI.
  • Connect Axonify program outcomes to measurable business impact, including reduced turnover, improved compliance, and increased sales performance.
  • Develop scalable Business Value Analysis methodologies and analytical standards that can be consistently applied across the customer portfolio.
  • Collaborate with Customer Success Managers to identify Business Value Analysis opportunities throughout the customer lifecycle.
  • Lead the technical onboarding and integration of enterprise customers, guiding them from API discovery through successful production launch.
  • Serve as the primary technical point of contact for customer development teams, troubleshooting API integrations, authentication issues, and payload mismatches.
  • Architect customized API solutions that align customer workflows with Axonify's product capabilities while supporting long term scalability.
  • Design and build internal tools and automations that streamline data workflows, reduce manual effort, and enable scalable delivery of customer insights.

What You’ll Bring

  • Bachelor's degree in Business, Finance, Business Analysis, or a related field.
  • 5+ years of experience in data analysis, business intelligence, systems analysis, or business analysis, ideally within a SaaS environment.
  • Proven ability to conduct customer facing discovery conversations and translate business questions into analytical scopes.
  • Strong proficiency in SQL for querying and analyzing relational databases or data warehouses.
  • Proficiency in Python or R with practical experience applying statistical methods to business problems.
  • Expertise with analytics and reporting tools, particularly Power BI.
  • Experience building Business Value Analyses and ROI models that connect program data to executive level business outcomes.
  • Experience building internal tools or automation solutions that improve operational efficiency.
  • Advanced proficiency with Excel or Google Sheets. Experience with Google AppScript is considered a strong asset.
  • Exceptional communication skills with the ability to translate complex data into clear strategic insights for non technical stakeholders.
  • A strong consulting mindset with experience managing multiple customer engagements simultaneously.

Competitive Compensation

  • The estimated base salary range for this role is CAD 103,000 CAD 128,000 CAD 153,000 for candidates based in Canada.
  • Actual salaries may vary within the range, or above or below it, based on factors such as experience, skills, location, and business needs.

What You'll Love About Axonify

  • Comprehensive Health Benefits from day one.
  • 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program.
  • Wellness Spending Account.
  • Home Office Spending Account.
  • Parental top up, New Parent Days, and matched retirement savings.
  • Professional Development Budget.
  • Paid Volunteer Time.
  • Tasty Tuesdays in the office every other week.

Work Location

  • This role is open to candidates who are located in, and authorized to work in, Canada.
  • For hybrid employees, we embrace a hybrid flexible work environment. Most days you choose the location that best supports your work—your home office or our Waterloo or Toronto offices.
  • On Wednesdays, Axonifers within commuting distance come together for Work from Work Wednesdays.

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