Customer Data and Insights Analyst

The candidate will work as part of a team, overseeing the management and use of data to drive insights and compliance through wider conduct MI reporting and consumer duty regulations, as we transition this into our existing conduct framework.

Your role will involve working closely with cross-functional teams to maintain data integrity, generate valuable insights, and ensure adherence to regulatory requirements, ultimately contributing to a customer-centric approach in our operations.

Championing the use of data-driven methodologies using both traditional conduct MI and more qualitative data from testing. Using these insights in order to enhance our understanding of customer needs and preferences, to ensure the delivery of good customer outcomes.

You will play a crucial role in developing and maintaining an effective data infrastructure, collaborating with various departments to ensure the flow of evidential data, and producing relevant metrics to support reporting.

The output generated from this role will enable the firm to make informed decisions, design customer-centric strategies, and demonstrate accountability in meeting our regulatory obligations.