Customer Communications Specialist

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At a functional level, Commerce is responsible for the commercial performance of the business through sales, account management, marketing, and product management activities.

Product & Marketing is responsible for the development (where appropriate), oversight and performance of the Ayvens suite of products and services; the translation of these to market, channel and subsegment propositions, and the optimisation of promotional activities to create demand, best positioning Ayvens within the UK market.

Key Accountabilities

Manage the execution of customer communications through planning and writing customer communications to support all customer channels (driver, client & partner) using Ayvens tone of voice.

Manage and maintain communications library to ensure regular review and improvement to support customer service strategy and business objectives.

Develop customer understanding through improved customer communications at all journey touchpoints in-line with FCA regulations.

Write and amend transactional message content for customers, working closely with process owners and subject matter experts.

Manage the end-to-end process of execution of customer communications through full sign off and distribution, working closely with customer data colleagues.

Drive improvements in communications to move to digital through email communications, links, and working with digital marketing team to improve and update website & FAQ content.

Support business with ad hoc requests for external communications and communications amendments.

Skills and Experience

Working knowledge of core Microsoft applications (Word, Excel, MS Teams)

Experience and knowledge of leasing business (preferably ALD or LeasePlan)

Experience and knowledge of regulated financial services

Experience of working in a communications or marketing role