Customer Communications Manager - Benefits Division – Remote

• Coordinate review and approval processes with compliance, legal, privacy, brand, and other internal partners.
• Ensure communications meet regulatory requirements, company standards, and accessibility guidelines .

Here’s what some of our employees have to say about why they work at Symetra:

“We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization.

All new ideas are welcome!” - Stephanie F., VP Customer Service & Operations

"Just do it!

Even if you feel like you may not be 100% qualified, apply.

Sometimes we see potential in others that they can not see in themselves.

You may be over qualified, or you may be the "something special" we are looking for to bring a unique, fresh approach to our company." - Ruby S., Associate EDX Analyst

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees.

Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Salary Range: $106,400 - $177,300 plus eligibility for annual bonus program

• 8+ years of experience developing and delivering customer, plan member, or client communications required.
• Exceptional writing, editing, and proofreading skills, with the ability to translate complex information into clear, customer-friendly messaging.
• Strong project management and organizational skills, including the ability to manage multiple communication initiatives simultaneously.
• Proven ability to build relationships and collaborate effectively with cross-functional teams and stakeholders at all levels.
• Experience supporting communications in a regulated industry, such as insurance, financial services, healthcare, or a similar environment.
• Knowledge of Group Benefits, Supplemental Health Benefits, and/or Stop Loss insurance products.
• Experience with Salesforce CRM, email marketing platforms, customer communication platforms, or marketing automation tools.
• Familiarity with accessibility standards and best practices for customer communications.
• High school diploma or equivalent required.
• Ability to travel occasionally to support business needs.

Required Training & Professional Development All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year.

This program includes both virtual and in-person training.

The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington.

Symetra covers all travel and accommodation expenses.

Reasonable Accommodations Symetra is committed to providing equitable access to all job-related responsibilities, including required travel.

If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered