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Customer & Collections Officer
humm group
GBR
Full-time
Mid
Onsite
Discovered 1 weeks ago
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Role Overview
What Does an Average Day Look Like?
You would be:
• Deliver exceptional customer service across the full customer lifecycle.
• Handle customer, retailer, and collections enquiries through multiple channels, providing timely and effective resolutions.
• Support the ongoing maintenance and enhancement of collections strategies.
• Identify opportunities to improve customer experiences and operational efficiencies.
• Work collaboratively with internal stakeholders to ensure compliance with regulatory obligations and fair customer outcomes.
• Escalate and resolve complex customer issues, ensuring appropriate support is provided.
About You …
We’re also looking for someone who also has:
Key Skills for This Role
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Full Job Posting
We Dream. We Design. We Deliver.
hummgroup (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.
Humm Group Ltd is the UK subsidiary which is responsible for the proposition launched into the UK market.
What Does an Average Day Look Like?
You would be:
Deliver exceptional customer service across the full customer lifecycle.
Handle customer, retailer, and collections enquiries through multiple channels, providing timely and effective resolutions.
Support the ongoing maintenance and enhancement of collections strategies.
Identify opportunities to improve customer experiences and operational efficiencies.
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