workday
Customer Care Support Associate
Transamerica (AUK JobSite)
Edinburgh, GBR
Part-time
Onsite
£26,228,
Discovered 2 weeks ago
Customer serviceCustomer query resolutionPhone supportEmail supportMicrosoft OfficeOutlook
Free
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Customer serviceCustomer query resolutionPhone support
Role Overview
The Customer Care Support Associate helps customers manage their financial wellbeing across pensions, savings, and investments.
The employer provides training through a Platform Academy; financial expertise is not required at entry.
Key Skills for This Role
Customer serviceCustomer query resolutionPhone supportEmail supportMicrosoft OfficeOutlook
Full Job Posting
Role overview
The Customer Care Support Associate helps customers manage their financial wellbeing across pensions, savings, and investments.
The employer provides training through a Platform Academy; financial expertise is not required at entry.
Location and work model
- The role is based in Edinburgh and follows a hybrid model requiring colleagues to work in the office at least 40% of the time.
Compensation
- Salary starts at £26,228, depending on the experience the candidate brings.
Key responsibilities
- Process customer requests accurately and efficiently.
- Respond to customer queries by phone and email.
- Collaborate with colleagues and departments to resolve complex customer issues.
- Identify process improvements and contribute to continuous improvement.
- Follow company policies, procedures, and regulatory requirements.
Candidate requirements
- Previous customer service experience in a contact centre, retail, hospitality, helpdesk, or another customer-facing environment.
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